Refund policy
At Highline Wear Pro, we want you to be confident in every purchase. If there is an issue with your order, we're here to help.
Returns
We accept eligible returns within 14 days of delivery.
To be eligible for a return:
- The product must be unused and unworn.
- The golf glove must be in its original condition.
- The original packaging, tags, and accessories should be included where applicable.
- The product must not show signs of use, damage, washing, or alteration.
- You must provide your order number and reason for the return.
Products that have been worn, washed, altered, damaged through use, or otherwise used may not qualify for a return.
Defective or Incorrect Products
If you receive a product that is defective, damaged during delivery, or different from the product you ordered, please contact us as soon as possible.
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of the packaging if the package arrived damaged
After reviewing the issue, we may offer a replacement, exchange, refund, or another appropriate resolution.
Returns for Change of Mind
If you simply change your mind about your purchase, the product must meet our return conditions above.
Return shipping costs for change-of-mind returns are the responsibility of the customer unless otherwise agreed by Highline Wear Pro.
Original shipping charges are generally non-refundable unless the return is due to an error on our part, a defective product, or another situation where applicable law requires otherwise.
Customized Products
Customized or personalized golf gloves are made specifically according to the customer's requirements.
Because these products are specially produced, customized or personalized orders are generally not eligible for return or refund due to change of mind, incorrect customer-provided specifications, or sizing selected by the customer, unless the product is defective or we made an error in producing the order.
If a customized product arrives defective or does not match the specifications confirmed with us, please contact us so that we can review and resolve the issue.
Exchanges
If you need a different size, please contact us before sending the product back.
An exchange may be available depending on product availability and the condition of the returned item.
Refunds
Once your returned product is received and inspected, we will notify you of the outcome.
If your return is approved, the refund will be processed to the original payment method where possible.
The time required for the refunded amount to appear in your account may depend on your payment provider, bank, or card issuer.
Non-Returnable Items
The following may not be eligible for return:
- Used or worn golf gloves
- Washed or altered products
- Products damaged through customer use
- Customized or personalized products, except where defective or incorrectly produced
- Products returned outside the applicable return period
- Products without required original packaging or tags where their absence prevents resale
Order Cancellation
If you need to cancel an order, contact us as quickly as possible at info@highlinewearpro.com.
We will try to accommodate cancellation requests before the order enters processing, customization, production, or shipment.
Once a customized or personalized order has entered production, cancellation may no longer be possible.
International Returns
Customers returning products internationally may be responsible for return shipping costs, customs charges, duties, taxes, and other applicable fees unless the return is caused by an error or defect attributable to Highline Wear Pro.
How to Request a Return
To request a return, contact:
Email: info@highlinewearpro.com
Phone: +92 333 0966468
Please include your order number and the reason for your return.
Highline Wear Pro reserves the right to review each return request individually and apply this policy consistently with applicable consumer-protection laws.